FAQ

Please not not all kilns come ready to plug in.

Any ceramic or glass Kilncare Kiln 10 AMP and 15 AMP will come with an Australian Plug ready to plug into an Australian 10 AMP (household plug) or 15 AMP (will require en electrician to install a 15 AMP plug).

Any kiln above 15 AMP will not come with a plug. We can organise to come with a plug however this will be an additional charge and must be ordered at time of purchase. Please discuss this option with us if this is your requirement.

Kilncare ARTIZAN 50 will come with 2. 5 Meter 2.5 mill flex (but no plug). Any kiln above the kilncare ARTIZAN 50 (the Kilncare ARTIZAN 90 and Above) will NOT come with any flex (cable) as the kilns can be single or 3 phase so we leave this off. Nor will it come with any plugs.

Any Kilncare Glass Kiln that is also single or 3 phase will not come with any flex. Again please jump in touch if you are unsure.

If you are unsure of what your klin comes with please get in touch and we can discuss this with you directly.

We deliver all over Australia. And yes we can delivery all over the state, as well as in and around Melbourne.

Depending on location delivery can range from $100- $350 (NT delivery) for example for a pottery wheel.

If you would like delivery, please contact us with your postcode and we will be able to give you a quote.

Once the product has left Australian Pottery Supplies, although we will do all we can, the timing and service of delivery is out of our hands. Australian Pottery Supplies has tried to make sure we have excellent delivery service, however we unfortunately have no control over handling or timing of delivery. We will estimate delivery times based on the estimate given to us. However if your product is delayed past the estimate we give you, please contact us and we will follow it up.

WHAT IS INCLUDED IN DELIVERY

- Delivery includes the item to be delivered to your address ONLY. Please note it is under the discretion of the driver to assess where is the safest place to leave the item. The courier company will literally take the item off the truck and leave it where they are able to. It may mean they leave it at the end of the driveway if they deem the drive not accessible by their truck for whatever reason. This is not a decision made by Australian Pottery Supplies and couriers are a separate entity.

- quote is based on the time of booking and is subject to change due to courier changes from when quoted to when we actually book in the kiln.

WHAT IS NOT INCLUDED IN DELIVERY

- Placing the item into location either in the crate or unpacked from the crate

- Unpacking the item from the crate or pallet

- Moving the item from the crate into location

- Disposal of the crate, pallet or other packaging

- Installation of the Kiln or any electrical work

THINGS TO CONSIDER -

KILNS - You will need to move the kiln off the bottom of the crate. This will require lifting the kiln. Please consider how you are going to do this. Some kilns are heavy and might require a forklift or crane or specialists to move it off the crate. We DO NOT include this as part of regular delivery. If you would like assistance with this please let us know and we can help steer you in the right direction.

- You may need to lift the kiln to put it on a stand (glass kilns or the ARTIZAN 50). These stands typically come flat packed. If you would like them to come assembled and the kiln on the stand it will increase the price as on the stand the kiln takes up more space in the container from the UK, the container size is increased, and the shipping from us to you will also increase as couriers use the dimensions of the crate to quote for shipping. Please discuss a fully assembled quote with us if this is your requirement

We provide installation on request of your kiln.

Our kiln technician, Jared Soper (summary of his skills listed under "about our kilns" tab), is highly experienced installing kilns and is our preferred technician.

Please note installation is provide on request only and availability may vary.

WHAT IS INCLUDED IN INSTALLATION

We will base the quote off the information given to us, and quote accordingly. We may require photos of switch boards, power points or other material to quote. However if the works extend past the basis of this quote given the information provided additional charges may occur.

Installation includes wiring up the kiln and having it installed at location based on information given

WHAT IT DOES NOT INCLUDE

Installation DOES NOT include and you will need to organise yourself (please see delivery information with more information on what is required in these steps below)

- moving the kiln into location

- unpacking the kiln

- moving the kiln off the crate

- removal of the crate

- removal of current kilns or other material being replaced

- additional works required that are unforeseen due to electrical works unknown at the time of quoting.

- instruction on how to use the kiln. This can be provided by us but timing of this needs to be discussed prior to installation as time may not allow this to occur on the day

- cancellation or moving the installation day booked due to the kiln not being ready or in location incurs additional fee's not outlined in the quote

INTERSTATE OR LONG DISTANCE BOOKINGS

- any quotes made are based on the time of quoting and are subject to change due to changes in flight costs, accommodation costs or other unforeseen costs that might require changing the booking date.

- if this date needs to be changed or the time frame exceeds that quoted for, additional charges will occur.

Batts are round pieces of wood that attach to your wheel head and are removable. If you are planning on making plates, bowls or bigger pieces you will need batts unless you wish for the piece to dry on the wheel. I usually suggest for someone to start with one or two batts. If you are handy you can make your own once you have the prototype. If you are throwing you will need as many batts as you would make pieces in 1-3 days of throwing, as you need to wait for your piece to be leather hard before removing from the batt.

You can also check out the resources tab for a quick video explination.

Pins are basically screws that are in your wheel head via drilled holes in the wheel head. If you are making bigger pieces or plates and bowls you will need to use a “batt” to be able to remove the piece off the wheel head. There are a number of ways to attach the batt to the wheel head. One is by pins in the wheel head (screws that fit in the wheel head and with the holes in the batt they firmly fit over the screws). Please check out the video resources if you would like to find out more. The pins (screws) can be removed and the “pin plugs” can be screwed in to fill in the gap if you don’t want to use the pins. You can use other ways to attach the batt, such as a chuck (thrown piece of flattened clay straight on the wheel), or a chamois. For more info on this please click on the "resources" tab.

All Venco products come with a 3 year warranty. Please get in contact if you have any warranty concerns, we are here to help. Venco have a fantastic name for quality and durability, however if there are any concerns please let us know.

All Kilncare Ceramic Kilns -

Kilncare IKON Top Loading Ceramic Kilns - 3 year warranty excluding elements

Kilncare ARTIZAN and EPIK Front Loading Ceramic Kilns - 2 year warranty excluding elements

Kilncare Glass Kilns - 4 year warranty

If there is a warranty issue, please contact us and we can organise the course of action. As a general rule any warranty issues are returned to either myself of your nearest Venco dealer to assess what needs fixing.

Australian Pottery Supplies is located in Torquay, Victoria. However we deliver all over Victoria and Australia.

Items can be picked up from Spotswood, Torquay or Delivery can be arranged.

On the day the delivery comes into Melbourne from WA you are welcome to pick up from Spotswood as pre-organised.

Items can be picked up from Torquay any other time as pre-arranged.

There is times too that our staff are heading to Melbourne (Prue was once a week to attend SOCA in Brunswick until knee surgery).

Delivery can be arranged via local courier (cheaper but no tracking number), or via a company with tracking numbers (but is more expensive). For a quote of delivery for heavier/ bulky items please contact us by either email or phone.

If you have multiple wheels or equipment, Australian Pottery Supplies only charges one delivery fee.

Please note if you are ordering more than one wheel, Australian Pottery Supplies will need to adjust and order with our supplies accordingly (as we order with or without pins direct from our supplier). Consequently once a deposit or full payment made on your order it is taken as confirmation of your order, and your order can not be changed.

We are also setting up a directory of pottery studio’s on our website if you would like to be involved. The fee ($147) is wavered for people who have bought equipment from me. The directory will be a list of studio’s, with their location and what services they provide and also contact information.

If your product is not currently in stock, you are welcome to order on back order. To do so we require 50 % payment to secure your order.

Any estimated times of delivery are only estimates. Please be advised that although some products are made in Australia, some use parts from overseas.

As much as possible Australian Pottery Supplies will keep you updated as to the status of your order. Ie if you have ordered a Venco product, we will notify you when the product has left WA. It is then approximately 5-10 days delivery into Melbourne. Once we have confirmation the order is in Melbourne, we will again contact you to confirm delivery or pick up details.

KILNS - as kilns are imported from the UK, the order time to delivery time will vary depending on when our next container is due to arrive. We will do our best to estimate the delivery time for you, however this is very hard to estimate as unforeseen changes can occur in any step of the process including manufacture and shipping (approx 8- 12 weeks from dispatch. Please be aware shipping close to or over Christmas can have delays)

Any pre - order of Kilns and deposits paid are non refundable.

We thank you for your understanding that most of the delays in either production or delivery is out of Australian Pottery Supplies Control. However we will do our best to keep you updated.

No. the Mni Pug Mills are not De-airing. Altough some say they only have to wedge slightly after pugging, it is not de-airing.

If you want a de-airing pug mill, you have to choose the De-airing Model.

You can watch a Video on the resourses page on the differences. They both come with a 3 year warranty.

Basically though the DIRECT DRIVE

- Is faster and stronger

- Goes in both directions (perfect for left handers or classes)

- The pedal stays on when you remove your foot

- quieter than the number 3

- will last years

NUMBER 3

- Only goes anticlockwise (for right handed throwing)

- the wheel stops when you take your pedal off

- is very suitable for the beginner potter all the way through to the production potter

- will last years

- is cone driven

Courses are non-refundable.

Please choose your dates wisely. As booking a course may take the place of someone else, or other courses can be added to cater for an increased number of participants, we can not refund course fee's.

HOWEVER - you are welcome to gift or on sell your course to someone else. If you are doing so please let us know and we can adjust the participants information on our records.

At times we may be able to move you to another course if there is one that is running co-currently as your course and if there are currently spaces left. However we do not hold credit for future courses.

We appreciate your understanding in our terms and conditions. Purchase of a course is taken as acceptance of these terms.

You can view our Terms & Conditions here.